We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

1. We offer a 30-day trial period, within 30 days you can return or exchange the product without any conditions, but only in the country/region of purchase.

2. If you would like to apply for a return and refund, please contact us within seven calendar days of receiving your product(s).

Contact email service@7upawtech.com customer support to apply for a return and refund.

For the refund to be processed promptly, please be sure to send return notification to Exway with the following information:

* Amazon Order Number

* Return Product Name & Quantity

* Return Reason

* Images or Videos of Products and Intact Packaging

We will process your return and refund application within two or five working days after receiving your email.

3. Telephone contact +86 18027299651 for emergency order issues. (Only available from Monday to Friday, 9 AM to 6 PM, GMT8, please check before dialing.)